Returns on items eligible for returns are accepted within 30 days of receipt. Items must be returned unopened/unused, with tags, in their original packaging.
For UK returns:
- Please email email@example.com with your order number to initiate a return. We can then email you a pre-paid return shipping label along with the required the necessary return commercial invoice.
- Return shipping fee is in GBP and varies dependent on the product.
- Please note that refunds are issued in the currency the order was originally placed in regardless of fluctuations in exchange rate. In the case of a discrepancy between the original charge and the refund, please contact us at firstname.lastname@example.org and we will be happy to issue you a store credit in the amount of the difference, less any shipping charges.
- Upon receipt of your return, we will confirm your refund via email. Please note that taxes will be refunded along with the items you sent back, however, duties will not be refunded.
- If you have any further questions, please email email@example.com
Any item returned after 30 days of receipt is not eligible for refund.
Items Not Eligible for Return
Please note that we do not accept returns of intimate apparel, earrings, any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. Returns are not allowed on any pop-up shop purchases.
We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. We encourage you to contact firstname.lastname@example.org to return the original item, and go to femidi.com to purchase the correct item in a new order.
Receiving a Refund
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less a the return label fee if applicable. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.